Shipping & Delivery
How to get your bike: collect it from the workshop, have it delivered across Sydney, or shipped anywhere in Australia.
Last updated: 26 August 2026
1. Options and prices
| Option | Cost | Estimated time |
|---|---|---|
| Collect from the shop 153 Redfern Street, Redfern NSW 2016 | Free | Ready when we confirm it — usually same or next business day |
| Sydney metro delivery To your door | $49.50 | 1–3 business days |
| Australia-wide freight To your door | $149.00 | 3–8 business days |
All prices are in Australian dollars and include GST. The exact cost for your address is calculated at checkout once you enter your postcode.
2. Sydney metro delivery area
Sydney metro delivery is available to these postcode ranges:
- 2000–2249 — Sydney CBD, inner suburbs, eastern suburbs, inner west, north shore and northern beaches
- 2145–2179 — Parramatta and greater western Sydney
- 2745–2770 — Penrith and the outer west
If your postcode is outside these ranges, checkout will automatically offer Australia-wide freight instead.
3. Delivery times
The times above are estimates in business days and are counted from when your order is dispatched, not from when you place it. They exclude weekends and public holidays.
Some remote and regional postcodes take longer or need a separate freight quote. If that applies to your address we will contact you before dispatch — or you can message us for a quote to your postcode before you order.
4. Processing your order
Every bike is prepared and checked in our workshop before it goes out. Once your order is placed we will be in touch to confirm the details and arrange a delivery or collection time that works for you.
Someone aged 18 or over needs to be there to receive the bike. If nobody is available the carrier may leave a card and attempt redelivery, which can add time.
5. Collecting from the shop
Collection is free and it is the option we recommend if you are in Sydney — it means we can set the bike up for you, adjust the seat and bars, and show you how everything works before you ride away.
153 Redfern Street, Redfern NSW 2016
Monday to Friday 11:00–18:00 · Saturday 12:00–18:00 · Closed Sunday
Please bring your order confirmation and photo ID.
6. Batteries and freight
Lithium batteries are classed as dangerous goods and must be shipped under specific conditions. We pack and book all battery freight ourselves so it is handled correctly. Please do not arrange your own courier for a bike or battery without speaking to us first.
7. If something arrives damaged
Check your bike over when it arrives. If anything is damaged in transit, tell us as soon as you notice it and before you ride it. Keep the packaging and send us photos — email info@techebike.com.au or message +61 416 471 535 on WhatsApp. We will sort it out with the carrier and make it right. See Refunds & Returns for what happens next.
8. International shipping
We ship within Australia only. We do not deliver overseas.
9. Questions
Email info@techebike.com.au, message us on WhatsApp at +61 416 471 535, or drop into the shop.
