Terms & Conditions

These terms apply when you buy a bike, part or accessory from Tech E-Bike, in our Redfern shop or through this website.

Last updated: 26 August 2026

1. About these terms

In these terms, we, us and Tech E-Bike mean Tech E-Bike Pty Ltd, and you means the person buying from us. By placing an order you agree to these terms.

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law. If any part of these terms would do that, it does not apply.

2. Prices, GST and currency

• All prices are shown in Australian dollars (AUD) and include GST.
• Delivery is charged separately and is also shown including GST at checkout.
• We can change prices at any time, but the price that applies to your order is the price shown when you place it.
• We try hard to keep prices and product details accurate. If an obvious error means an item was listed at the wrong price, we will contact you before processing the order and you can confirm the corrected price or cancel for a full refund.

3. Placing an order

When you place an order you will receive an order confirmation by email. That confirmation acknowledges your order — it does not on its own mean we have accepted it.

We accept your order when we dispatch the goods or confirm they are ready for collection. We may decline an order if the item is out of stock, if we cannot deliver to your address, or if we suspect the order is fraudulent. If we decline an order you have already paid for, we refund you in full.

Stock moves quickly, particularly for ex-rental bikes, which are one-off items. If something you ordered has sold, we will contact you to offer an alternative or a full refund.

4. Payment

We accept credit and debit cards, and Google Pay, through Square. Your card details are entered directly into Square’s secure payment fields — we never see or store your full card number.

Payment is taken in full when you place your order. We dispatch or release goods once payment has cleared.

5. Delivery and collection

You can collect from our Redfern shop free of charge, or have your order delivered. Delivery options, prices and estimated times are set out on our Shipping & Delivery page, which forms part of these terms.

Delivery times are estimates only. Risk in the goods passes to you when they are delivered to you or collected by you.

6. Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

How to make a claim is explained on our Refunds & Returns page.

7. Warranty

New bikes

New bikes come with a 12-month manufacturer warranty, starting from the date of purchase. Exactly which parts are covered varies by brand — the covered components are listed on each bike’s product page and on the warranty card supplied with your bike, and we will go through it with you before you buy. Warranty work is carried out in our own workshop in Redfern.

Used and ex-rental bikes

Used and ex-rental bikes are workshop-checked and serviced before sale and include a free first service. They are sold without an additional warranty from us. Your rights under the Australian Consumer Law still apply in full.

What warranty does not cover

• Normal wear and tear — including tyres, tubes, brake pads, cables, chains, sprockets and grips
• Damage from a crash, drop, misuse, overloading, racing or off-road riding
• Water damage from pressure washing or immersion
• Damage caused by repairs, modifications or parts fitted by someone other than us or an authorised repairer
• Bikes that have not been maintained or serviced as recommended

Rent-to-own bikes are covered by the warranty described on the Rent to Own page and in your agreement with us.

8. Using your bike safely and legally

Road rules for electric bikes differ between Australian states and territories, and some of the bikes and accessories we sell are not intended for use on public roads or paths. It is your responsibility to make sure the way you use your bike complies with the law where you ride. Please wear an approved helmet and ride to the conditions.

Certification documents for the frames and battery packs we supply are published on our certificate page.

9. Rentals and rent-to-own

Bike rental, rent-to-own and battery-swap services are not covered by these terms. They are governed by the separate rental agreement you sign with us, which sets out bonds, minimum periods, late fees, maintenance obligations and insurance.

10. Product information

Photographs, specifications, ranges and battery capacities are provided as a guide. Real-world range depends on rider weight, terrain, tyre pressure, temperature and how much you pedal, and will differ from the figures quoted by manufacturers. Colours may vary slightly between screens and the actual product.

11. Our liability

Other than the guarantees and rights that cannot be excluded under the Australian Consumer Law, and to the extent the law allows, our liability for any claim relating to goods we supply is limited to replacing the goods, supplying equivalent goods, repairing the goods, or paying the cost of doing so.

12. Privacy

We handle your personal information as described in our Privacy Policy.

13. Changes to these terms

We may update these terms from time to time. The version published on this page when you place your order is the version that applies to that order.

14. Governing law

These terms are governed by the laws of New South Wales, Australia, and you and we submit to the courts of that state.

15. Contact us

Questions about these terms, an order, or a warranty claim? Email info@techebike.com.au, message us on WhatsApp at +61 416 471 535, or drop into the shop at 153 Redfern Street, Redfern NSW 2016.